Utility Billing

Program Functions

The Utility Billing division is responsible for providing customer service to over 31,000 customers connected to the City of Haines City Utility System, through: 

  • Assisting walk-in customers
  • Start, Stop and, Transfer Services
  • Process Utiility Statements 
  • Process Utility Refunds
  • Collect and process utility payments
  • Responding to telephone calls and emails from customers with questions or concerns

 Yearly Productivity

This division manages approximately 18,000 accounts for water, wastewater, solid waste, and recycling collection services and processes nearly 210,000 statements per year.

Helpful Documents

  1. Automatic Bank Drafting (a PDF)
  2. Stop Bank Draft (A PDF)
  3. Stop Services Form (A PDF)
  4. Update Customer Information (A PDF)
  5. Utility Account Information (A PDF)
  6. Utility Application Commercial (A PDF)
  7. Utility Application Residential (A PDF)
  8. Garbage Route Map (PDF)
  9. Garbage and Recycling Rates (PDF)
  10. Drinking Water Quality Report (PDF)
  11. Backflow Test and Maintenance Form (PDF)
  12. Water Guidelines

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