The Utility Billing division is responsible for providing customer service to over 35,000 customers connected to the City of Haines City Utility System, through:
Assisting walk-in customers
Start, Stop and, Transfer Services
Process Utility Statements
Process Utility Refunds
Collect and process utility payments
Responding to telephone calls and emails from customers with questions or concerns
Yearly Productivity
This division manages approximately 23,000 accounts for water, wastewater, solid waste, and recycling collection services and processes nearly 275,000 statements per year.