How can a citizen make a complaint against an agency member?

Citizen Complaint Policy

It is the policy of the Haines City Police Department to investigate all complaints (including anonymous) against the agency and its members and to maintain an Administrative Investigations (AI) function wherein all assigned complaints or cases involving the agency's integrity are thoroughly, expeditiously, and impartially investigated.

The agency’s administrative complaint policy is enumerated in Chapter 52.1 – Administrative Inquiries and Investigations.

How you, as a citizen, can make a complaint:


HCPD Citizens Input Form

By Telephone:
Monday through Friday, 8.m. to 5 p.m.:
Main Office (863) 421-3636
Administrative Investigations (863) 421-3636 ext. 2256 (to leave a message)

In Person:
Haines City Police Department, Monday through Friday, 8 a.m. to 5 p.m.

By Mail:
Haines City Police Department
Attn: Administrative Investigations
35400 Hwy 27 North
Haines City, FL  33844

Show All Answers

1. Where is the Police Department located?
2. What do I do during a traffic stop?
3. Where can I get fingerprinted?
4. Can you email my crash report?
5. How can I obtain a local background check?
6. How can I obtain a VIN verification?
7. Can I pay my traffic ticket at the Police Department?
8. How can I submit a worthless check?
9. Who do I contact with questions about my case?
10. Do you have a lost and found?
11. What is Code Compliance?
12. I have received a notice from the City’s Code Compliance Officer for violating one of the City’s codes. I need more time to correct the problem; what should I do?
13. What happens when someone who was cited for violating a City ordinance or code fails to comply?
14. What makes my car an inoperable vehicle?
15. How can a citizen make a complaint against an agency member?
16. What does CALEA stand for?
17. What are the Goals of CALEA?
18. What is the CALEA Process?
19. What are the five steps of the CALEA Accreditation process?