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Citizen Complaint Policy
It is the policy of the Haines City Police Department to investigate all complaints (including anonymous) against the agency and its members and to maintain an Administrative Investigations (AI) function wherein all assigned complaints or cases involving the agency's integrity are thoroughly, expeditiously, and impartially investigated.
The agency’s administrative complaint policy is enumerated in Chapter 52.1 – Administrative Inquiries and Investigations.
How you, as a citizen, can make a complaint:
HCPD Citizens Input Form
By Telephone:Monday through Friday, 8.m. to 5 p.m.:Main Office (863) 421-3636Administrative Investigations (863) 421-3636 ext. 2256 (to leave a message)
In Person:Haines City Police Department, Monday through Friday, 8 a.m. to 5 p.m.
By Mail:Haines City Police DepartmentAttn: Administrative Investigations35400 Hwy 27 NorthHaines City, FL 33844
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The Haines City Police Department is located at 35400 US Highway 27, Haines City, FL 33844
The Supreme Court has ruled that a Law Enforcement Officer maintains control of the driver and passengers. If the officer instructs you to remain seated in your vehicle, or instructs you to exit your vehicle, those are lawful commands and must be followed or an arrest may be effected.
We offer fingerprinting services at the Police Department Monday through Friday from 8 a.m. to 5.pm. (excluding holidays). The cost for inked fingerprints is $5 per card.
Crash reports are not usually emailed due to the nature of the incident, but can be purchased online from Lexis/Nexis Crash Reports
A CERTIFIED local records check can be obtained at the Police Department for $1.00.
Vehicle VIN verifications can be obtained at the Police Department for $5.00.
No monies are accepted at this location for any type of citation. Traffic Citations can be paid at the nearest Polk County Clerk’s office and Red Light Camera Tickets can be mailed or paid online.
A worthless check affidavit can be picked up at the Records Department with complete instructions.
If you have questions regarding your case, you may call the Criminal Investigations Division at 863-421-3636 with your case number to find out the status of your investigation. A detective will be assigned to your case, and that detective will also contact you to inquire if you have additional information to add to your report or to follow up with additional questions regarding your investigation.
All lost and found items that are turned in to the Police Department are stored in our Evidence Section. You can contact our Evidence Technician at 863-421-3636 x2251 Monday through Friday between 8 a.m. and 5 p.m. if you think we may have your lost item.
The Code Compliance Unit ensures compliance with the City’s codes and ordinances relating to housing, overgrowth, open storage/care of premises, zoning, disabled/abandoned vehicles, minimum maintenance for commercial structures, signage and other City ordinances and codes. Violators are provided time to correct violations and administrative hearings are scheduled for those that are not corrected. The Unit’s Code Compliance Officers are responsible for different areas/districts of the City.
Before the deadline expires, call and speak with the Code Compliance Officer. Based on circumstances and your good faith effort, the deadline may be extended.
If the person in charge of the property has been cited for a violation and has made no effort to comply with the ordinance, the case will be presented to the City’s Code Enforcement Special Magistrate. A possible $250.00 daily fine may be imposed along with administrative cost may be assessed to the property owner for non-compliance and a lien will be recorded in public records against the property and all other properties that the owner of record owns.
If your vehicle cannot be legally operated on the road because of a cracked or missing windshield, broken lights, etc., it is considered inoperative. If the tag is expired and/or the tires are flat, the vehicle is also presumed inoperative. These vehicles must be stored inside a fully enclosed garage or removed from the property.
The CALEA acronym stands for Commission on Accreditation for Law Enforcement Agencies.