Program Functions

Utility Billing and Customer Service administers the City’s integrated utility billing and customer information system. The system performs monthly meter readings, billing and collection, and customer service support.

Yearly Productivity

This program produces approximately 9,500 statements annually for water and wastewater services, stormwater utility, solid waste and recycling collection, and performs approximately 114,000 meter readings per year.

Ways to Pay your Utility Bill

Online

Pay your utility bill, check your account status, and review your account history via our Online Bill Pay System.

By Mail

Mail Payments To:
City of Haines City
Attn: Utility Billing
620 E Main Street
Haines City, FL 33844 to 4222

In-Person

Payments may be made in-person during normal business hours (8 a.m. until 5 p.m., Monday through Friday) at City Hall located at:
620 E Main Street
Haines City, FL 33844

Drop Box

Drop your payments into the drop box on the left side of the City Hall double doors facing the library. Make sure to write your account number on your payment.

By Phone

Call 844-399-6188 to make your Utility payment by phone via credit card during nor.

By TTY

Call 888-611-9543 to make your Utility payment by phone via credit card available 24 hours per day. 

Automatic Payments

You can download the  Debit Authorization Form or contact customer service at                    863-421-3600 for more information.