Program Functions

Utility Billing and Customer Service administers the City’s integrated utility billing and customer information system. The system performs monthly meter readings, billing and collection, and customer service support.

Yearly Productivity

This program produces approximately 9,500 statements annually for water and wastewater services, stormwater utility, solid waste and recycling collection, and performs approximately 114,000 meter readings per year.

Ways to Pay your Utility Bill:


Pay your utility bill, check your account status, and review your account history.
Online Bill Pay Login

By Mail

Mail Payments To:
City of Haines City
Attn: Utility Billing
620 East Main Street
Haines City, FL 33844-4222


Payments may be made in-person during normal business hours (8 am-5 pm, Monday – Friday) at City Hall located at 620 East Main Street, Haines City, Florida 33844.

Drop Box

Drop your payments into the drop box on the left side of the City Hall double doors facing the library. Make sure to write your account number on your payment.

By Phone

Call (844) 399-6188 to make your Utility payment by phone via credit card.

Automatic Payments

You can download the Debit Authorization Form from our website, or contact customer service at (863) 421-3600 for more information.


Contact Information

Utility Billing
620 E. Main Street
Haines City, FL 33844

Phone: 863-421-3600
Fax: 863-421-3663


Monday – Friday
8:00 am – 5:00 pm
*(Except for holidays)