News Flash


Posted on: March 23, 2020

COVID-19 | Update #4

COVID19 cell


Utility Billing Payments

The City of Haines City will continue to accept utility bill payments; however, the City will not cut off utility services due to delinquent payments for the next 60 days. We still encourage our customers to continue to pay for their usage. Payment options are as follows:

  • In-Person (Mondays Only) -- Payments may be made in-person during regular business hours from 8 AM until 5 PM Mondays only at City Hall, located at 620 E Main Street Haines City, FL 33844.
  • Dropbox -- Drop your payments in the dropbox on the left side of the City Hall double doors facing the library or at the Haines City Police Department drop box located outside the main entrance. Make sure to write your account number on your payment.
  • At Amscot -- Payments may be made in person 24 hours a day at our local Amscot located at 35938 US-27 Haines City, FL 33844.
  • Online -- Pay your utility bill, check account status, and review account history via our Online Bill Pay System
  • By Phone -- Make payments by phone via credit card during regular business hours at (844) 399-6188.
  • By TTY -- Make payments by phone via credit card available 24 hours per day at (888) 611-9543.
  • By Mail -- Mail payments to City of Haines City, Attn: Utility Billing, 620 E Main Street, Haines City, FL 33844.

Additional Details

At this time, the City of Haines City does not have an active curfew policy; however, if the County implements one, the City will follow its directives. Additionally, there has not been an executive order for closing barbershops and salons, and although places of worship have not been formally closed, it is requested that churches shift to streaming services.

All City operations will continue; citizens may call our offices for teleconference operations. Below is the contact information for all departments.

City Department Phone Numbers

City Clerk’s Office – (863) 421-9921

City Manager’s Office – (863) 421-3650

Development Services – (863) 419-3229

Finance – (863) 421-3600

Fire Department – (863) 421-3611

Human Resources – (863) 421-9927

Parks & Recreation – (863) 421-3700

Police Department – (863) 421-3636

Public Works – (863) 421-3777

Technology Management– (863) 421-3520

Utilities – (863) 421-3695

Message from Mayor Morris West

“A video conference was held this evening with members of the City senior administrative team to discuss the latest reports coming from our national, state, and county leaders. We are aware of the burden this pandemic has put on our local community. We will continue to be vigilant in making sure our state and federal leaders hear your concerns and how this has affected your business and your ability to work. 

 We will get through this, but every resident in Haines City has a vital role to play. We encourage you all to stay at home to slow the spread and do your part to save lives. If you are sick or someone you have come in contact with is sick, please stay home.  Wash your hands, cover your mouth, and adhere to the guidance information from the CDC.”

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Centers for Disease Control and Prevention | National COVID-19 Center

Florida Department of Health | COVID-19 Information Center

City of Haines City | Website | Facebook

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